bad customer service bad

after recently discovering that no one really knew what they were doing with my camera lens, I got a call yesterday about my other big toy that’s been in for repairs — the laptop. While replacing the case which had been cracking all to hell, they apparently damaged my screen. And since they’re doing all the repairs locally, they have to order in the part and take another 3 days.
Breaking stuff seems to be the easy part. Getting it fixed… not so much.

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