12 weeks.
I took Jenny’s advice and called the head of repair at Penn. He returned my call within about half an hour, after checking with the factory. They apparently had been waiting on backordered parts. But given the length of time so far, he says they’re trying to replace it instead, at the same price as the repair.
On one hand… nice. On the other, it makes me nervous. The quality difference between one lens and the next, even of the exact same model, can vary. And I loved the quality I got out of the original. Tack sharp with saturated colors.
We’ll see. Nothing certain yet, anyway.
Please keep in mind that this post is more than 6 years old. Who the hell knows what I was thinking back then?! Damn kids... get off my lawn!
So…
after recently discovering that no one really knew what they were doing with my camera lens, I got a call yesterday about my other big toy that’s been in for repairs — the laptop. While replacing the case which had been cracking all to hell, they apparently damaged my screen. And since they’re doing all the repairs locally, they have to order in the part and take another 3 days.
Breaking stuff seems to be the easy part. Getting it fixed… not so much.
Please keep in mind that this post is more than 6 years old. Who the hell knows what I was thinking back then?! Damn kids... get off my lawn!
We’re going on 7 weeks since I dropped off my broken lens at Penn Camera to be fixed. So I thought I would bug them again since I was out running errands. The promised me a week ago they would call Tamron and check on it, and call me. Never happened.
“oh… yes… let me call them… I’ll call you later when I hear back. Really.”
They did call this time. “Tamron sent us an estimate. But we didn’t get it. But now we know. So…”
So it can be repaired. But really… how fucking hard is it to remember to follow up on something you’re getting paid for? Either company. “We asked for an estimate a month and a half ago… I wonder where it is?” Or… “We got this lens sitting here. Not sure what to do with it ‘cuz we asked these guys what they wanted, like… a month ago!”
Please keep in mind that this post is more than 6 years old. Who the hell knows what I was thinking back then?! Damn kids... get off my lawn!